Cisco Webex is a popular platform for virtual meetings, webinars, and collaboration.
These problems can lead to frequent crashes, audio/video problems, or screen-sharing issues.
Understanding the underlying causes is crucial before applying fixes.
Outdated Software: Running an outdated version of Cisco Webex can result in compatibility issues with Windows 11.
Incorrect Installation: An improper installation or incorrect installation location can cause problems.
System tweaks: Windows 11 tweaks, including firewall tweaks, can block Webex functionality.
Heres how you could do it:
1.PressCtrl + Alt + Deleteand select Task Manager.
3.Once youve found the Webex process, select it by clicking on it once to highlight it.
4.With Cisco Webex highlighted, click theEnd Taskbutton located at the top-right of the Task Manager window.
This will forcibly terminate the Cisco Webex process.
5.After terminating the process, restart Cisco Webex and find out if the issue has been resolved.
If the problem persists, proceed to the next troubleshooting step.
Update Cisco Webex to the Latest Release
Outdated software is a common source of compatibility issues and glitches.
Cisco regularly releases updates to its Webex utility to address known bugs and improve performance.
2.Once Cisco Webex is open, look for theHelpoption with ?
at the bottom left corner and press it.
3.In the menu that appears, select theCheck for Updatesoption.
This will initiate a check to see if there are any available updates for Cisco Webex.
5.After the update is installed, restart Cisco Webex to ensure the changes take effect.
2.In the Windows controls window, switch to theAppscategory on the left.
3.Inside the Apps section, click onInstalled Appson the right.
4.Scroll through the list of installed applications until you find the entry forWebex.
it’s possible for you to also search for it using search box.
5.nudge the three dots and selectAdvanced options.
6.In the Advanced options section for Cisco Webex, you will find two primary options: Repair and Reset.
Configuring the firewall options to allow Cisco Webex through can eliminate obstacles that prevent the software from connecting properly.
2.In the Windows tweaks window, switch to the category labeledPrivacy & Securityon the left.
3.Within the Privacy & Security section, click onWindows Securityon the right.
4.In the Windows Security configs, opt for option labeledFirewall & web connection protection.
5.Under Firewall & internet protection, you will see an option that says,Allow an app through firewall.
6.You will now see a list of apps that are allowed or blocked through the Windows firewall.
Scroll through this list until you find the entry for Webex.
7.Ensure that both the Private and Public internet options are checked for Cisco Webex.
This ensures that the tool can communicate through the firewall on both private and public networks.
Add it to the allowed apps list.
This involves uninstalling the existing installation and then installing it again from scratch.
1.Launch Windows 11 configs and navigate toApps > Installed apps.
2.Under the Installed search for Webex, punch the three dots icon and selectUninstallfrom the list.
3.Click theUninstallbutton to confirm the uninstallation.
4.Once Cisco Webex is successfully uninstalled, visit theofficial Cisco Webex websiteto download the latest version of the tool.
verify to download the version that is compatible with Windows 11.
5.After downloading the installer, run it by double-clicking on the file.
6.During the installation process, the installer will typically suggest a default installation path.
8.Once the installation is complete, reset your system to ensure that all changes are properly applied.
By reinstalling Cisco Webex in the correct location, you might mitigate issues arising from incorrect installations.
FAQs
Does Webex work on Windows 11?
Yes, Cisco Webex is compatible with Windows 11.
However, compatibility issues may arise due to outdated software or conflicting applications.
Its important to keep both Windows 11 and Cisco Webex up to date to ensure a smooth experience.
Why is Cisco Webex not connecting on Windows 11?
While it is a reliable platform, issues can occasionally arise on Windows 11 due to various factors.
