Cisco Webex is a valuable tool for virtual meetings, webinars, and collaborative work.
Why Is Camera Not Working on Cisco Webex in Windows 11?
A variety of factors can contribute to the camera not working in Cisco Webex on your Windows 11 computer.
Understanding these underlying causes is crucial for effectively troubleshooting and resolving the issue.
Software Conflicts: Conflicts with other software or background processes can disrupt the cameras functionality in Webex.
Incorrect Camera Permissions: Incorrect camera permissions for Webex can prevent it from accessing the camera.
Outdated Camera Driver: An outdated or incompatible camera driver can lead to camera issues in Webex.
Lets move on to some working tips to fix it.
Its important to ensure that no other programs are actively using the camera before starting a Webex meeting.
2.In the Task Manager window, locate the Webex process in the list of running applications.
3.Right-choose the Webex process and selectEnd task.
This action forcibly terminates the Cisco Webex process.
4.After terminating the process, restart Cisco Webex and test whether the camera issue has been resolved.
3.If the Camera access is turned off, toggle the button to turn it on.
4.Now, expand theLet apps access your camerasection.
5.Scroll down and look for theLet desktop apps access your camera.
Toggle the button to enable it, and let the Cisco Webex desktop app use the camera.
7.After making these changes, restart Cisco Webex to ensure that the camera issue has been resolved.
Ensuring that the correct camera is selected is a crucial step in resolving this issue.
Here are the steps for that:
1.Open Cisco Webex and sign in to your account.
2.On the Cisco Webex window, look for theSettingsat the bottom left and hit it.
3.Switch to theVideosection on the left and expand the drop-down menu below the Camera section.
4.Verify that the correct camera is selected from the dropdown menu.
If the desired camera is not listed, you may need to troubleshoot your camera drivers or connections.
5.After selecting the correct camera, click theSavebutton to confirm your parameters.
Update Camera Driver on Windows 11
Outdated or incompatible camera drivers can lead to camera issues within Cisco Webex.
Updating your camera driver is crucial in ensuring compatibility with the latest Webex updates.
Heres how to upgrade your camera driver:
1.Right-tap on the Start menu and selectDevice Manager.
2.In the equipment Manager window, expand theCamerassection to reveal your camera equipment.
3.Right-press your camera machine and selectUpdate driver.
4.Choose the option that says,Search automatically for updated driver software.
6.After the update is complete, reset your setup to ensure that the changes take effect.
7.Launch Cisco Webex and look to see if the camera is functioning as expected.
This tool can be invaluable in diagnosing issues and getting your camera back on track.
1.Open Windows controls by pressingWindows + Ion your keyboard or from the Start menu.
2.Switch to theSystemsection on the left and selectTroubleshooton the right.
4.Look for the Camera option and click theRunbutton next to it to execute the camera troubleshooter.
7.Launch Cisco Webex and see if the camera works correctly.
This should be the final step in your troubleshooting process.
Here are the steps for re-installing Webex:
1.Uninstall Cisco Webex from your Windows 11 computer.
you’re able to do this by navigating toApps > Installed apps.
2.Search forWebex, hit the three dots icon, and selectUninstallfrom the list.
3.Confirm the uninstallation by clicking theUninstallbutton.
4.After successfully uninstalling Webex, visit theofficial Cisco Webex websiteto download the latest version of the system.
Be sure to download the version that is compatible with Windows 11.
5.Once the installer has finished downloading, run it by double-clicking on the file.
7.After the installation is complete, cycle your system to ensure that all changes are properly applied.
8.Launch Cisco Webex and see if the camera is functioning as expected.
FAQs
How can I find out if my camera is being used by another app?
Then, open Cisco Webex and peek if the camera functions correctly.
Is it necessary to update camera driver to resolve camera not working issue?
Yes, updating your camera driver is crucial to resolving camera-related issues in Cisco Webex.
Outdated or incompatible camera drivers can result in compatibility problems with the app.
However, encountering camera issues can disrupt your productivity and communication.
