Instead, automatic returns will only be available if readers have gotten through no more than 10% of an ebook.
To return a book after reading more than 10%, customers will have to go through a lengthier review process.
“We’re always listening to feedback to provide the best experience for customers and authors,” an Amazon spokesperson said in a comment.
“While we continue to see low overall returns, we will deactivate the self-service return option for any book read past 10% by the end of the year.”
One author, Lisa Kessler,said on Twitter in Junethat excessive returns under Amazon’s policy caused her to owe money to the company instead of earning royalties.
